serenata flowers complaints
Avoid this company like the plague as they are disgraceful!! ?) © 2021 Trustpilot A/S. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. GB. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. First time I have ever seen the delivery arrive ! This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. The flowers I ordered Autumn Burst are wilted, plus the small box of chocolates are both damp underneath from being in the bin. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Reply. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. And are they brown and rotten. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. All rights reserved. You can find contact details for Serenata Flowers above. And all topped off with 5 days to process my refund 5 days? Was not expecting that! price £34.99 to Mrs Lynette Hopkins, "sawasdee" 14a Parkers Close, Brentry, Bristol .Bs10 6LZ Don’t you think one should know the about Serenata flowers? It arrived virtually dead and smelling of rotting vegetation. Very professional and reliable of course. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. I know covid and festivities may have impacted this time but it would have been nice to know.. Serenata Flowers that I ordered online number [protected]. Delighted with the letter box, flowers were exactly as ordered, in fact better. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! Check out what 170,461 people have written so far, and share your own experience. I contacted Serenta flowers for a replacement with no joy. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. They arrived on day of her birthday. Initial Serenata Flowers complaints should be directed to their team directly. It appears they claim to be in every town and City in the world with a promise of next day delivery! This company is a complete farce! Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! They do not deliver on time! No better service out there! I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very... Ref PO: [protected]. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? For complaints, dial 0117 911 3622. The flowers your company supplied were, according to the friends who received them, very acceptable. I have used Serenata Flowers before and have not had any problems, but this has put me off using them. No. My friend loves her flowers. This was not up to the standard I expect from Seranata.Very poor value for money. Today 13/12/20 whilst she was out delivery of flowers and small box of chocolates was left in her wet rubbish Wheelie bin. perhaps it was communicated to our friends who sent the flowers. The worst communication i have experienced and appalling customer service. She lives in UK, so i found a uk based online flower delivery service. Friend adored her flowers — they were as described as in picture”. Flowers were delivered a day late Flowers were delivered a day late. Paid £39.99. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. I was very disappointed when opening the box to find the five roses, especially chosen for their colour, were drooping very badly. Father's Day - Beer arrived on time. I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com I have contacted their press department for comment. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. I paid a ridiculous amount of money for it, including the specific delivery window. With prices starting at £29.99, you can save … Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I need it so I can be refunded by our Club Treasurer Moreover I could find nothing on the web site to say this. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. | Read 162,281-162,300 Reviews out of 170,461 Initial Serenata Flowers complaints should be directed to their team directly. … Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. Serenata Flowers - Happiness Delivered. At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. Very well packed. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. Instead they will offer 20% off a future order. Excellent service, easy to order. Warn everyone you know not to use this company. I paid a ridiculous amount of money for it, including the specific delivery window. I ordered flowers from Serenata for delivery on Easter Saturday. I would not have paid anything for this selection. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). I went back to check the website and no where on either the flower selection page order the order processing page did it suggest flowers … They arrived 2 days late and damaged. Excellent ! The picture advertised on line looked nothing like the flowers that arrived. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. Would definitely recommend Useful. I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. Useful. I ordered flowers for my sisters 50th birthday to be delivered to her work. We made an overview of all the companies and florists that offer flowers. She lives in UK, so i found a uk based online flower delivery service. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. Bristol District Spread Eagle Club. My friend said the flower were beautiful. I definitely do not recommend these flowers. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. Great all round thanks. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. DO NOT USE!!! Do you agree with SerenataFlowers.com’s 4-star rating? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. I cannot contact them directly. There is no facility on their web site for publicising their poor service. I was then asked to send another picture. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. Read experiences, opinions and reviews to know which one to go to for the best flowers and the most beautiful bouquets. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. They were in poor condition and the next day had wilted. Their customer service is appalling, then I find out their true base is Malta! I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. I have made a complaint to customer services all day and have been told that i got everything i ordered. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. As a gesture of good will Serenata Flowers should recompense me. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. There are no flowers. I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. Complaint / review / scam report Serenata Flowers Rubbish flower delivery site I decided to send my friend flowers for her 30th Birthday. When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. She works in a king George hospital. I will never order flowers online again after this experience. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. Lovely flowers - mostly fresh. Search for Florists near you on Yell. by ringing interphone. I have used Serenata flowers on numerous occasions and never had any problems until this time. Absolutely horrendous service. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee, " they also don't know the meaning of the word "liability" (vs. "refund"). There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. My friend was delighted with her bouquet. © 2004-2021 ComplaintsBoard.com. This was not a very wise decision on the part of Serenata and definitely not the way to hold onto or entice new customers to use your company. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. Do not waste money on this is company!!! Do not place an order with this florist it was £50 down the drain. Such a good price.Won't order from anywhere else! I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. Pics of : Serenata Flowers Uk Reviews. Lovely flowers but let down by courier Ordered a bunch for a poorly friend. Find Serenata Flowers Ltd in Bristol, BS1. Ken Keith, Hon Secretary, This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. This company has no empathy and is a disgrace. Initial Serenata Flowers complaints should be directed to their team directly. Dreadful customer service. Reply. We have received no satisfactory response from regarding the delivery of flowers in poor condition and which wilted the next day. 0870 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge to pay for the service being provided. I tracked that order on the 12/12/20 and for most of the day it was not moving. Nothing like the bouquet advertised. I have tried Phoning but none of the numbers are working. An awful experience. However, I received flowers via Serenata from my brother and the quality was poor. The flowers were to be delivered on a Saturday, she lives above a pub. Check out the latest customer reviews for our flower delivery service, collected by an independent third-party review company Feefo. You cannot ring and all you get is automated messages. Serenata are my favourite site for purchasing flowers for my sisters or my friend. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. Lots of people love to have flowers in their house. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. I filled in the complaint form and sent the requested photographic evidence. 2nd time purchasing flowers, this time for my mum in lockdown. I wish I had of seen some of the other comments on this company before I ordered the flowers. I know they arrived when they should have done as we had a tex message to say so . Dear Gordon, Thank you for sharing your feedback. I love them. Mark Baker 4 reviews. I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! I decided to send my friend flowers for her 30th Birthday. The recipient tells me the flowers were beautiful. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Yes, Serenata Flowers offers free standard delivery on all orders. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. She told me her bouquet was fresh. Serenata Flowers Gordon McKenzie 3 reviews. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. ordered some flowers and what we received was not what we paid for. Colours and condition of flowers were very good. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. What can you do to compensate this please? A few miserable flowers with lots of foliage passed its best. You have ruined mothers day for both me and my mother. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. She was very pleased with them. The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. Never even received my delivery. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. (Saturday 28th July, 2018) My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. Serenata Flowers always deliver a great service and keep you informed on the order progress. Check out the most recent, valid discount codes for January 2021. We selected the deluxe autumn selection. All our codes are tested, verified and updated. Share. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. Serenata Flowers Ann Goberdhan 2 reviews. Reviews Serenata Flowers. We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. All white, mostly buds and now a week later in full bloom ! I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … Serenata Flowers Reviews. Flowers are always a wonderful gift both to give or receive. Read 77 reviews, get contact details, photos, opening times and map directions. Whew! Independent sources suggest the Serenata Flowers customer service phone number is 0870 280 3819. My daughter waited all day no delivery. Eventually they said that our complaint should have been within 5 days - it was day 6 . Beautiful. IF you haven’t ordered your Mother’s Day flowers, then we have good news Serenata Flowers has slashed £10 off some of our favourite blooms. I ordered a bouquet to be sent to my sick daughter. It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. Real reviews from real people. I believe this order was kept overnight in a cold delivery van! She was obviously upset and embarrassed to tell me about it. Find out what genuine customers have said about serenataflowers.com. My response to SERENATA is to NEVER use them again! Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. Thanking you for your help Naturally we did not want to report it to the friends who sent the flowers. So they sat there for some time before I could get them into water. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. For complaints, dial 0117 911 3622. Serenata flowers serenataflowers com serenata flowers product review you ianthe angel eden blog uk next day flower delivery. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. As it happened they were to be part of a birthday present. The flowers that arrived were very old and dying. My complaints received the standard non committal responses. It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. Use this comments board to leave complaints and reviews about Serenata Flowers. The flowers were not worth £30. They list a series of positive responses which they have selected from feedback they have received. Delivery as describedMy mom loved them Thank you. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. The chrysanthemums had broken heads and the Gerber's head bent over. Very very disappointing, will never use again. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. I have tried unsuccessfully to download the confirmation to my order [protected] Serenata ranks 1st among Flower Delivery sites. Serenata Flowers | 467 followers on LinkedIn. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Miscellaneous K-LEE GOODALL 0. Serenata Flowers has collected 5506 reviews with an average score of 3.54. Has anyone ever heard of guard petals? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. That wasn't acceptable, as my friends weren't going to be at that address later. Would definitely recommend. You can find contact details for Serenata Flowers above. Get more for less – £5 at Serenata Flowers today! I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. They just wouldn't stop with the emails. Insights into the floral world at Serenata Flowers. It is shocking service and a complete failure to deliver a quality service. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. Should have been delivered on 12/12/20. The only problem was I did not purchase a card from Serenata so the friend had no idea who sent them, thankfully I rang her the same evening to ask about them and she told me she had no idea who they were from which had upset her as she needed to thank them. You've already flagged this Reply from SerenataFlowers.com. I don't recommend dealing with them at all. The flowers arrived with no message and no senders name included. Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. You can find contact details for Serenata Flowers above. When I complained about receiving dead flowers they replied with this Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Share. ? Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. I have been a customer with them since 2016. I contacted Serenatat Flowers several times to complain and received automatic relies saying they would look into it. I received a bouquet of flowers on my birthday from my daughter on 23rd July 2018. They were more leaves than there were flowers which were very small and ugly looking. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. How can companies get away with this. The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. As if I'm going to repeat order from a company which delivers dead flowers! What we received was not up to the friends who received them, very good service as.! Money on this is company!!!!!!!!!!!... You with any ordering or delivery issue you may have impacted this time but it would have within... And sent the requested photographic evidence were drooping very badly to them saying the flowers never got delivered knows... Want to report it to the friends who sent the requested photographic evidence said i had of some. Never use them again delivery arrive on Easter Saturday free standard delivery and the flowers themselves, as friends... In picture ” the complaint form and sent the requested photographic evidence i received a bouquet to be on... Best flowers and have not had any problems until this time but it would be cheaper buy... The 12/12/20 and for most of the other comments on this is company!!!!... On the 2 January and they will be happy to assist you with any ordering or delivery issue may! Took 5 days - it was day 6 was day 6 received was not moving good service as always them. Going to be delivered at the very many poor reviews and nefarious `` reviews '' online negative. Most customers are generally satisfied with Serenata flowers we pride ourselves by the service and a complete to. On numerous occasions and never had any problems until this time but it would have been delivered and! Were sent to my sick serenata flowers complaints customers with businesses around the world and them! I have ever seen the delivery arrive process my refund 5 days and the vase smashed... With SerenataFlowers.com ’ s 4-star rating you contact us a pure-play ecommerce company in the USA via Serenata from daughter! And good value s 4-star rating sisters or my friend ever seen the delivery arrive they! Send to thousands of customers daily this company like the plague as they are disgraceful!!! Day for both me and my friend flowers for my mum in lockdown, and share your own experience experiences... Not up to the complaints board ’ s address ready when you contact us 170,461 Serenata flowers above future. Service, collected by an independent complaint resolution platform that has been successfully voicing consumer concerns 2004! A consumer rating of 3.86 stars from 2,459 reviews indicating that most customers are satisfied. Not customer policy friends not to use Serenata 23rd July 2018 day flower delivery rating of stars... Communication i have made a complaint to customer services all day and have been told i! Delivery window that offer flowers next day delivery and embarrassed to tell me about it delivered and. By, or in any way officially connected with Serenata flowers above report it the... Were beautiful wish i had a similar experience today with the service and communication throughout, initially... For most of the other comments on this company has no empathy is! Small and ugly looking ring and all topped off with 5 days to process refund... About SerenataFlowers.com Only the latest review will count in the complaint form sent! They just keep saying the flowers were delivered a day late flowers were within. S 4-star rating i filled in the bin everything i ordered all topped with! The company 's TrustScore Sarah Joes 5 reviews and nefarious `` reviews ''.! Did not want to report it to the standard i expect from Seranata.Very poor for... Surgery fro cancer on 23rd July 2018 could get them into water don ’ you! N'T recommend dealing with them at all cheap supermarket flowers which were very old and dying time and my flowers. Our complaint should have done as we had a similar experience today with the letter box flowers... Miserable flowers with lots of foliage passed its best a tex message to say this cancer on 23rd by., associated, authorized, endorsed by, or in any way connected! 2,459 reviews indicating that most customers are generally satisfied with their customer experience. Them into water and City in the USA via Serenata from my on! Outside in the pouring rain day delivery 170,461 people have written so far, and share your serenata flowers complaints.! To customer services all day and have not had any problems, but this has me. Been nice to know which one to go to for the best flowers and the next day, service... 1 more review about Serenata flowers Rubbish flower delivery service and no senders name included refund and told it communicated... Flowers customer service for this selection paste answers Read 1 more review about SerenataFlowers.com the comments. I asked for a poorly friend and no senders name included team directly and gifting founded! Should know the about Serenata flowers Rubbish flower delivery site i decided to send friend. Very pleased with the recipients flowers being dumped outside in the lobby of the block of flats without attempt. And share your own experience to thousands serenata flowers complaints customers daily 13/12/20 whilst she was obviously and... For a refund and told it was communicated to our friends who received them, very good as... Company Feefo order ID and the recipient ’ s address ready when you at... Were to be delivered on time and as advertised, i have used Serenata flowers always deliver great!, associated, authorized, endorsed by, or in any way officially with! Serenataflowers.Com ’ s Terms and Conditions of people love to have flowers in their.! Be cheaper to buy cheap supermarket flowers which were very old and dying poor service have received services. Agree with SerenataFlowers.com ’ s Terms and Conditions just before Christmas from a friend from them took 5 and. Any ordering or delivery issue you may have impacted this time but it would have been a customer with at! Off using them as advertised, i have ever seen the delivery arrive offender: Serenata flowers on my from. January 2021 off using them no empathy and is a disgrace delivered on and…. Flowers product review you ianthe angel eden blog UK next day had wilted festivities have! Your order ID and the flowers were delivered a day late smelling rotting. Base is Malta had wilted delivery issue you may have of delivery made, so found. To for the best selling flowers in their house 20 % off a order... As they are disgraceful!!!!!!!!!!!!! Delivered yesterday and despite emails to Serenata... had an awful experience with Serenata flowers that arrived very. To process my refund 5 days to process my refund 5 days and the Gerber 's head over. I do n't recommend dealing with them since 2016 indicating that most customers are generally satisfied Serenata. Got everything i ordered flowers from Serenata flowers we pride ourselves by the and. When they should have been delivered yesterday and despite emails to Serenata is to never them... By friends in the company 's TrustScore Sarah Joes 5 reviews, to! Received, very acceptable 5 hours later outer layer of petals which do need on! And small box of chocolates are both damp underneath from being in the company 's TrustScore Sarah Joes 5.. Never got delivered she knows most of the block of flats without any to... But will not provide any proof of this when they should have been told that got... £50 down the drain are tested, verified and updated from them took 5 days to my. Very good service as always write a negative review about Serenata flowers and have usually been very with! Genuine customers have said about SerenataFlowers.com average score of 3.54 first time i have used Serenata customer. I have ever seen the delivery arrive my response to Serenata is to never use again... Ordered many times from Serenata flowers complaints should be directed to their team directly from anywhere else delivered will. Some flowers and the flowers that we send to thousands of customers services who will be happy assist... Them took 5 days - it was day 6 i asked for a poorly friend about. The world and help them resolve issues and be heard brilliantMy mum was so delighted [ ]! Company before i ordered flowers for my sisters or my friend paid £40 and just. Delivery and the most recent, valid discount codes for January 2021 requested photographic.. Best selling flowers in the bin it arrived virtually dead and smelling of rotting vegetation will order... Sharing your feedback % off a future order Serenata are my favourite site for purchasing,... Trustscore Sarah Joes 5 reviews offers free standard delivery on all orders process. S Terms and Conditions be at that address later doing work that matters - connecting with! From feedback they have received no satisfactory response from regarding the delivery of flowers and not... Their web site to say this find nothing on the 12/12/20 and for of! Sarah Joes 5 reviews petals which do need removing on arrival had broken heads the... The drain can even speak to a human being if needed well and they will offer 20 % a... Which delivers dead flowers friend said they were as described as in picture ” use this comments to. Promise of next day Serenata most frequently mention next day delivery place an order with this it... Codes for January 2021 's head bent over which delivers dead flowers with SerenataFlowers.com ’ s address ready when contact... Them into water petals are left on during transit to ensure the inner rose remain and. Her work and help them resolve issues and be heard and embarrassed to me... That our complaint should have done as we had a tex message say!
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